Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. Finally, I asked him to call his manager to try to solve my questions. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. Alamo doesn't have 7 seat cars or trucks. The Car, the price, the extra fees, the knowledge of the personnel at the pickupĬons: I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Pros: Nothing, everything was wrong with my reservation.
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